I understand you would like to opt for the cash on delivery payment option, however, Please note that the ‘Pay’ on delivery” payment option is not available for your purchase due to one of the reasons below.

1) your cart contains an item that is being shipped from overseas
2) your total cart value is under (2,000)
3) your total cart value is above (300,000)
4) your delivery location is not eligible for ‘Cash on Delivery
5) Your order contains one or more large items.
6) our system has flagged your account as being associated with an unusual number of canceled/rejected orders and, for this reason, the ‘Cash on Delivery option is currently disabled.
‎18:46
Would there be anything else you need me to assist you with?

 

we then tried to pay online  but that did not work

 

a few minutes later a support staff called telling us there is a problem with pay on deleivery on our pickup zone

strange indeed .  a few hours later we tried this time most pickup zones in our location Benin City were Gone .there were only 2 left out of 8 and they were not accepting pay on delivery

 

 

 

 

 

 

 

rest of chat
‎18:48

Thank you for using our live chat service. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day.
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‎18:51
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Thank you for taking the time to chat with us today, have a great day.

Hi Lisabi, I am Jumia virtual assistant. I am here to answer your questions.

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Are you contacting us regarding an existing order?

Are you contacting us regarding an existing order?

Yes

No
‎18:36
Yes
‎18:36
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What can I help you with?

What can I help you with?

Order Confirmation

Order Tracking

Payment Issue

Delivery Issue

Order Cancellation

Returns and Warranty

Refund Status

Other order related inquiry

Inquiry not related to an order
‎18:37
Delivery Issue
‎18:37
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Please choose one of the following options

Please choose one of the following options

Delayed Order

Issue with Delivery Agent

Missing item(s)
‎18:37
Issue with Delivery Agent
‎18:37
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Please hold while we connect you to an agent for further support.
‎18:37
ok
‎18:37
why is pay on delivery gone