Conversation with jumia@jumia.com – How Jumia is Falling Due To Very poor Delivery Services ! Customer’s Frustration

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Mon, May 22

Hi abi, I am Jumia virtual assistant. I am here to answer your questions.

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Are you contacting us regarding an existing order?

Yes

No
‎08:18
Yes
‎08:18
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What can I help you with?

Order Confirmation

Order Tracking

Payment Issue

Delivery Issue

Order Cancellation

Returns and Warranty

Refund Status

Other order related inquiry

Inquiry not related to an order
‎08:18
Delivery Issue
‎08:18
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Please choose one of the following options

Delayed Order

Issue with Delivery Agent

Missing item(s)
‎08:18
Delayed Order
‎08:18
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Please hold while we connect you to an agent for further support.
‎08:18
order
1365346962
‎08:19
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Thank you for reaching Jumia, my name is Veronica A.. How can I help you?
‎08:19
I apologize you are yet to receive your order.
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Please be informed that this issue would be escalated to the appropriate team who will provide a resolution within the next 24 – 48 business hours.
‎08:20
3 weeks ago thissame thing happend !
‎08:20
you canceled after i waited 7 days
last week i did same order
its 7 days now
if you dont want to sell to us PLS LET US KNOW LETS GO TO KONGA !
i have spent almost a million naira on jumia !
i NEED these otems
‎08:21
YO UHAVE LAZY delivery men in benin ! PERIOD
haba !
‎08:22
the last time you escalated I NEVER heard anything again
so this is how bad jumia has fallen !
‎08:23
is anyone there ! or you ae laughing at our problems ????
‎08:24
I sincerely apologize for the experience with your order.
‎08:25
We are working to ensure we improve our services and serve you better.
Please be rest assured the issue would be worked on.
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Would there be anything else you need me to assist you with?
‎08:26
an email would be appreciated ! your jumi@jumi.com is uselesss ! REMOVE IT ! TELL THEM TO REMOE IT !
have a nice day
‎08:27
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Your ticket (Ticket Number #842401) has been escalated for further assistance. A response will be sent to you within 16 business hours. Thank you for your patience.
‎08:29
thanks havea good day